Changing to fibre - a homeowner's guide

A home for the future

Congratulations! If you're reading this it probably means you're one of the lucky New Zealanders who has moved (or is about to) into a new home enabled with world-class fibre-based telecommunications technology, powered by Telecom.

What's so great about fibre? Simple. Optical fibre offers you faster, more reliable connections than before - on your phone, internet or whatever else you use it for.

It also future-proofs your home for the next generation of telecommunication services, which has to be good news.

To find out more please choose from the menu below.

Your service provider during the pilot phase will be WorldxChange - you can find out more about them here.

Next generation telecommunications

The benefits of fibre over copper wiring.

Using fibre at home

What services can I expect and how do I get connected?

Common questions

Your questions about specific services answered

Download your essential info

We hope you enjoy the possibilities available with your new fibre service. Not only will you have a future-proof network connection, but you'll also enjoy the immediate benefits of more consistent broadband and crisper, clearer conversations through your digital voice services.

As with any new technology, sometimes things don't always go immediately to plan. If you experience a problem, please let us know. In the first instance, please contact your service provider. Rest assured that any issues arising from the roll-out will be dealt with promptly and efficiently.

Usually when moving house, your phone is the last thing you pack and the first thing you need when you move in, so make sure you get connected before you need to. Check out our providers information to get underway today.